Returns, Exchanges & Warranty

What’s covered under the 2-Year Warranty?

Every AIRLOCK product comes with a 2-Year Warranty. If your device malfunctions due to a manufacturing defect or internal failure, we’ll send you a free replacement unit—no return required. This warranty does not cover physical damage caused by misha

What’s your 90-Day Money-Back Guarantee?

We offer a 90-Day Risk-Free Guarantee on all AIRLOCK products. If you’re not completely satisfied with our products' performance, we’ll help you troubleshoot or offer an exchange. And if you'd still like to return it, we’ll provide a free return labe

My unit is defective—how do I get a replacement?

If you believe your AIRLOCK device is defective, contact our support team at [email protected] with:. A brief description of the issue. A photo of the back label (so we can log the serial number). Confirmation of your shipping address. If the is

I want to exchange for a different model—how does that work?

No problem. If you’d like to exchange AIRLOCK One for Voyage (or vice versa), just email [email protected] with your order number and reason for the exchange. We’ll guide you through the process:. Send you a free return label. Process the exchan

I want to return my unit—what’s the process?

If you'd like to return your unit for a full refund under our 90-Day Performance Guarantee, just contact us at [email protected]. We'll:. Provide you with a free return shipping label. Confirm when the return is received. Issue a full refund bac

Do you deduct return shipping?

No, we don’t deduct return shipping if the return is related to performance and you’re within the 90-Day Guarantee. In those cases, we cover the return label at no cost to you. However, if the return is non-performance related (for example: changing